No Solider Left Behind!
We have the dog tag as our logo icon for a reason! When Shopping with VaporBoss.com we have a strict no vapor gets left behind policy. Meaning any issues, problems, concerns or issues we got you covered! Just contact us and well do everything we can to help you out! We make it our life's mission to make your shopping experience a great one. Any tips or feedback that could make your experience shopping on our website better let us know. Were very happy to be part of your daily lives, and help people all around the world keep far from cigarettes.
I have other product questions that haven't been answered yet?
If you have any other product questions call any of our Brick and Mortar locations and our trained sales rep will be happy to answer any of your questions.
Don't Call Our Store locations about your online orders they have no access to our warehouse online sales. Call or Email number on our contact us page, thanks =) questions, call.
I ordered the wrong items, can i change my order?
VaporBoss.com policy states that we are not able to make any changes to the orders, unless the order has not yet reached the process of shipping out.
Can I cancel my order?
We Are not able to cancel any orders during any time unless we are out of stock of the item you purchase due to inventory error.
I Received the Wrong item and/or Missing Items what do i do?
Any issues at all with your order VaporBoss.com has your back!
Email us asap at [email protected].
You Can Also Give Us a Call by looking on our Contact Us page to expedite the process of looking into you order issue.
Please be sure to provide your order number and explicit detail on what exactly the order issue is.
My tracking number says delivered, But i never got my item?
How long will shipping take after I placed my order?
We ship with STOREKS.Com
It's hard to call the amount of time it takes for products to reach your hands. Especially with the whole Covid thing turning everyone to purchase online. Roughly 2-6 days
(Covid May Changed/Delay Mail Carriers)
Will I Receive A Tracking Number?
Once Your Order Is Shipped You will be sent a tracking number automatically so you can track exactly where you shipment is.
Can You Ship Orders Discreet?
All orders will go out in Discreet Packaging. Meaning they will be shipped in Plain Padded envelopes with our abbreviated name VB for the Sender. vaporboss.com =).
Do You Guys Ship International?
Yes we ship all over the world. We would ship to other planets if we could.
Do You Guys Charge for International Shipping?
Unfortunately, we do charge for international shipping! The good news is we only charge what the shipping companies charge us to keep your costs as low as possible. We are all about the customer experience.
How Long does international shipping take?
International shipping with VaporBoss.com can take from 10 days-20 days depending on what shipping options are available for your country.
Warranty and Coverage
What is the warranty on my Vape Products?
We do offer warranty upon checkout. This option is totally up to you, and the options are listed below:
•Break, Wear and Tear warranty - we offer up to 90 days warranty if you break any of our products you buy as far as hardware goes. This is only if you choose this option upon Checkout
•Defective Warranty - Which covers up to 6 months of anything with the product malfunctioning , or not working properly internally.
In Store Pick Ups
Can I pick up my orders?
We do not have brick and motor locations.Sorry we do not offer pick ups