Frequently Asked Questions
No Solider Left Behind!
We have the dog tag as our logo icon for a reason! When Shopping with VaporBoss.com we have a strict no vapor gets left behind policy. Meaning any issues, problems, concerns or issues we got you covered! Just contact us and well do everything we can to help you out! We make it our life's mission to make your shopping experience a great one. Any tips or feedback that could make your experience shopping on our website better let us know. Were very happy to be part of your daily lives, and help people all around the world keep far from cigarettes.
What is the difference between regular nicotine and salt nicotine?
Regular Nicotine is used in Free Base Nicotine eJuice which usually come in the normal 0mg, 3mg , and 6mg.
Salt Nicotine is a specific type of nic that allows vapors to inhale higher dose of nicotine with a smoother throat hit. Most of the salt nic E-Liquids on the market are around 35mg and 50mg. These juices can only be used in salt devices that hit around 4-15 watts.
So in a nut shell salt nicotine is a more concentrated vape as far as nicotine goes but without a harsh throat hit. Salt also allows the bloodstream to let the nicotine flow easier and at a faster rate getting vapors a quick nicotine fix.
I have other product questions that aren't answered yet?
If you have any other product questions call any of our Brick and Mortar locations
and our trained sales rep will be happy to answer any of your questions.
Vapor Boss Fontana
+1 (909) 350-8273
Vapor Boss San Dimas
+1 (909) 599-8277
Vapor Boss Moreno Valley
Vapor Boss Upland
I ordered the wrong items, can i change my order ?
VaporBoss.com policy states that we are not able to make any changes to the orders, unless the order has not yet reached the process of shipping out.
Can I cancel my order?
We Are not able to cancel any orders during any time unless we are out of stock of the item you purchase due to inventory error.
I Received the Wrong item and/or Missing Items what do i do?
Any issues at all with your order VaporBoss.com has your back!
Email us asap at [email protected].
You Can Also Give Us a Call off any of our Store Locations to expedite the process of looking into you order issue.
Please be sure to provide your order number and explicit detail on what exactly the order issue is.
My tracking number says delivered, But i never got my item?
Please email us at [email protected] with:
• Your order number
• Correct Shipping Address
• First and Last Name
Lastly DON’T WORRY, with VaporBoss.com you can rest assure that we will do everything we can to make things right!
How Long will Shipping Take after I placed my order?
We ship with USPS
first class when free shipping is selected. Usually Takes about 2 days after being shipped to get to your hands.
Orders Shipped Out with Priority Mail Usually Take 1-2 Business Days to get you after being shipped.
Will I Receive A Tracking Number?
Once Your Order Is Shipped You will be sent a tracking number automatically so you can track exactly where you shipment is.
Can You Ship Orders Discreet ?
All orders will go out in Discreet Packaging . Meaning they will be shipped in Plain Padded envelopes with our abbreviated name VB for the Sender. vaporboss.com =).
Do You Guys Ship International?
Yes we ship all over the world. We would ship to other planets if we could.
Do You Guys Charge for International Shipping?
Unfortunately we do charge for international shipping! Good news is we only charge what the shipping companies charge us to keep your costs as low as possible. We are all about the customer experience.
How Long does international shipping take?
International shipping with VaporBoss.com can take from 10days-20days depending on what shipping options are available for your country
Refunds and Returns
Can I return my order ?
vaporboss.com return policy we do not except returns. Only exception to this is if the item is defective and we have to be noticed within 7 days of customer receiving the item. If you receive a defective item please email us at
Warranty and Coverage
What is the warranty on my Vape Products?
We do offer warranty upon checkout. This option is totally up to you, and the options are listed below:
- •Break, Wear and Tear warranty - we offer up to 90 days warranty if you break any of our products you buy as far as hardware goes. This is only if you choose this option upon Checkout
- •Defective Warranty - Which covers up to 6 months of anything with the product malfunctioning , or not working properly internally.
In Store Pick Ups
Can I pick up my orders ?
(Temporally Not Able To Until Further Notice) You are able to pick up your orders and any of our brick and mortar locations. Keep in mind that we advise you call before picking up to make sure we have in stock of your location of choice.